Peter Herbert Consulting Services
The Hospitality Sector
THE HOSPITALITY SECTOR
The Hospitality Sector is a vast sector that includes all of the Economic Activities that directly or indirectly contribute to, or depend upon, Travel and Tourism. This includes Hotels, Motels, Extended Stays, Resorts, RV Parks, Care Homes, Laundromats, Restaurants & Catering, Airlines, Car Rental Agencies, Night Clubs, Pubs & Bars, etc.
Peter Herbert Consulting Services has formed a Strategic Partnership with Bichin Laundry Equipment to create Bichin Hospitality Coaching & Development, and this will allow Peter Herbert as the Director of Business Development and Hospitality Coaching, to assist Hotel, Motel, Extended Stay, Resort, RV Park, Care Home, and Laundromat Teams with being better equipped to “engage” with their Guests / Clients and to provide much better “Guest / Client Service” that is truly exceptional.
Peter Herbert Consulting Services provides many different types of Professional Performance Coaching & Development Services for other areas of the Hospitality Sector that will help you and your Teams deliver an “Exceptional Experience” to your Guests / Clients.
Peter Herbert Consulting Services is committed to providing these Services that are designed to help your Management Team, Front of House Team, Back of House Team, Portfolio Management Department Team, Guest / Client Relations Centre | Business Development Centre (BDC) Team , and Receptionist Team to better assist your Guests / Clients and generate more “repeat and referral” business, which will lead to increased profitability.
In addition, Peter Herbert Consulting Services provides their own Guest / Client Relations Centre, Management Support & Relief Services (for Holidays and Temporary Coverage) and we also Facilitate and Host many different types of Special Events, and Speaking Engagements.
We have had the opportunity to work with many different Businesses across the Country and our tried and tested system, “The T3 Performance Coaching & Development Approach“, has been proven to be very successful.
The T3 Performance Coaching & Development Approach is based on many years of experience in the Hospitality, Retail, and Automotive Industries and has helped many people become better today than they were yesterday, and it has also assisted them in providing “Exceptional Experiences” for their Guests / Clients.
IT STARTS WITH YOUR PEOPLE
It is the “People” in any Organization that determines the success rate of the Organization and the better “Trained, Coached, and Developed” the “People” are on all aspects of their business’ practices, they will generate more profitability.
This is why “The T3 Performance Coaching & Development Approach” focuses on the following Five Pillars:
- WHAT IS YOUR BUSINESS ALL ABOUT
- We help you become better at telling your “Story“!
- YOUR PROCESS
- We help you become better at how you “Help” Your Team “Help” people frequent your business and utilize your Services and Products!
- YOUR PAYMENT OPTIONS
- We help you become better at showing your Guests / Clients “Payment Options“!
- ASKING YOUR GUESTS / CLIENTS FOR THEIR BUSINESS
- We help you become better at the art of “Motivating” people to be “Happy To Proceed” with the Services and Products that you are offering!
- DECIDING TO COMMIT TO SUSTAINED GROWTH
- We help you become better at “Prospecting” for business, “Following Up” with your Existing and Potential Guests / Clients, and can even provide you with “Guest / Client Retention Programs” that will assist you with having “Guests / Clients For Life”!
HERE ARE SOME OF THE SERVICES THAT WILL BE PROVIDED TO YOUR TEAMS:
Performance Coaching & Development
- Management Performance Coaching & Development
- Front of House Performance Coaching & Development
- Back of House Performance Coaching & Development
- Portfolio Department Performance Coaching & Development
- Guest / Client Relations Centre (BDC) Performance Coaching & Development
- Receptionist Team Performance Coaching & Development
Phone Performance Coaching & Development
Portfolio Management
Guest / Client Relations Centre (BDC) Performance Coaching & Development
Special Events
Peter Herbert Consulting Services Call Centre
Management Support & Relief Services