Performance Coaching
&
Development Services
The Performance Coaching & Development Services assist you and your Team(s) in developing and growing on both a Professional and Personal level.
These Workshops and Development Sessions are designed to further develop and grow you and your Teams, which will allow you and your Team(s) to provide an “Exceptional Client / Guest Experience“.
When some people think of Training or Coaching, they don’t always see it as a positive because they have been doing what they have been doing for a LONG time, and feel as though they know everything!
The best advice to give yourself regarding Training or Coaching is:
“You don’t know what you don’t know, until you know”!
This is a very true statement because we don’t know everything. We might think that we do, but we don’t!
What’s the best way to learn more?
We have to take a closer look “outside” and acquire the knowledge and more importantly, “apply” it, to become better every single day!
We should do something, see something, read something, that will allow us to learn that much more.
Peter Herbert has been providing Performance Coaching & Development for many years and on occasion, when he asks Management Teams about coming and spending time with their Team(s), he is told that “we are good“!
He agrees that they might be good, and lets them know that being good is one thing and that being “GREAT“, and / or “EXCEPTIONAL“, is another!
Are you and your Team(s) GREAT?
By working with Peter Herbert Consulting Services, you will learn to innovate and solve problems and think in new ways.
We get to work with many different Companies and get to see many “Best Practices” and lots of “Poor Practices” and by sharing what we see will only allow you and your Team to become that much better. This has been the case with many of the Individuals, Groups, Companies, and Businesses that we have worked with.
You and your Team(s) will we see and learn how others solve problems, and can instantly “adapt and apply” the same lessons to your Business. This is called being “innovative” and innovation comes from solving ideas like no one else in your Industry, but those ideas have to come from somewhere.
You should let them come from Peter Herbert Consulting Services!
“From the Classroom to the Floor, let Peter Herbert show you how it should be done!”
Here are the Performance Coaching & Development Services that are offered for each Sector:
Individual Or Group Performance Coaching & Development
The Individual or Group Performance Coaching & Development is designed to have Peter Herbert Consulting Services help you progress a little bit further each day and assist you with becoming the best version of YOU that you can be!
Back of House Performance Coaching & Development For THE HOSPITALITY SECTOR
The Back of House Performance Coaching & Development for the Hospitality Sector is designed to have Peter Herbert Consulting Services help your Back of House Team have a better understanding of what it takes to provide an “Exceptional Experience” for your Guests.
These Services …
Client Relations Centre (BDC) Performance Coaching & Development For ALL SECTORS
The Client Relations Centre (BDC) Performance Coaching & Development for All Sectors is designed to have Peter Herbert Consulting Services help your Client Relations Centre (BDC) have a better understanding of what it takes to provide an “Exceptional Experience” for your Clients / Guests.
These Services …
Client Rewards Programs For ALL SECTORS
The Client Rewards Program for All Sectors is designed to have Peter Herbert Consulting Services help your business provide an “Internal” rewards program that will better assist with “Client / Guest Retention”.
These Services are part of our Strategic Partnership with Dealer Rewards Canada.
Dealer Rewards Canada helps Businesses increase Client / Guest Retention, Sales, Service, Parts, etc by setting up a Rewards Program that allows your Clients / Guests to earn in store credits / rewards for future use at your business whenever they “spend money” at your business.
The Dealer Rewards Platform will keep your Clients / Guests informed on their rewards activity and account balances, and you do not need to provide loyalty cards or invest in additional equipment.
Your Clients / Guests will now become more financially motivated to return to do business with you or they run the risk of losing their in store “equity”.
Reward your Clients / Guests so that they can remain your Clients / Guests!
Dealer Sale & Performance Coaching Events For THE AUTOMOTIVE SECTOR (Automotive, Motorsports, Powersports, Recreational Vehicles)
The Dealer Sale & Performance Coaching Events for The Automotive Sector (Automotive, Motorsports, Powersports & Recreational Vehicles) is designed to have Peter Herbert Consulting Services, to help you put a Special Event together for your business, that includes creating Guest Lists, Invitations, and having Peter Herbert be the Event Host.
These Events are all designed around assisting with “generating” as much business as possible over a designated period of time or in one particular day.
Special Events / Dealer Sale & Performance Coaching Events are meant to be fun and exciting, but yet there are several Companies that do them just for the sake of doing them because their Head Office / Manufacturer is incentivizing them to do it.
When they are done over and over and over, the Team sometimes gets into a mindset of, “ANOTHER ONE”, and loses interest.
What makes doing Special Events / Dealer Sale & Performance Coaching Events with Peter Herbert Consulting Services unique is that regardless of whether you have Events every week, every two weeks, every quarter, every six months or every year, we bring the “engagement” that is required to get everybody “committed” to wanting to generate as much business that they can, not just for the Event, but for the rest of their Careers.
Peter Herbert Consulting Services can assist with the content and design of your Invitation, we can help you select the Clients / Guests / Patrons to send the Invitations to, and we Facilitate and Host the Event and provide ongoing Performance Coaching and Development while we are at your Place Of Business / Store.
Fixed Operations Team Performance Coaching & Development For THE AUTOMOTIVE SECTOR (Automotive, Motorsports, Powersports, Recreational Vehicles)
The Fixed Operations Performance Coaching & Development for The Automotive Sector (Automotive, Motorsports, Powersports & Recreational Vehicles) is designed to have Peter Herbert Consulting Services help your Fixed Operations Team have a better understanding of what it takes to provide an “Exceptional Experience” for your Clients / Guests.
These Services …
Front of House Performance Coaching & Development For THE HOSPITALITY SECTOR
The Front of House Performance Coaching & Development for the Hospitality Sector is designed to have Peter Herbert Consulting Services help your Front of House Team have a better understanding of what it takes to provide an “Exceptional Experience” for your Guests.
These Services …
Internet Department Performance Coaching & Development For THE AUTOMOTIVE SECTOR (Automotive, Motorsports, Powersports, and Recreational Vehicles)
The Internet Department Performance Coaching & Development for The Automotive Sector (Automotive, Motorsports, Powersports & Recreational Vehicles) is designed to have Peter Herbert Consulting Services help your Internet Department Team have a better understanding of what it takes to provide an “Exceptional Experience” for your Clients / Guests that are “emailing” your business prior to physically coming in.
These Services …
Lease Performance Coaching & Development For THE AUTOMOTIVE SECTOR (Automotive, Motorsports, Powersports, and Recreational Vehicles)
The Lease Performance Coaching & Development for The Automotive Sector (Automotive, Motorsports, Powersports & Recreational Vehicles) is designed to have Peter Herbert Consulting Services help your Team have a better understanding of “The Difference between The Best Payment & The Best Transaction” and how to best present this to your Clients / Guests.
These Workshops are designed to provide you and your Team with the information that they will require to better “inform” your Clients / Guests about the Benefits of Leasing.
Peter Herbert Consulting Services (PHCS) prides themselves on their ability to get people to better understand “what” Leasing is, “why” it makes sense, and “how” it should be presented.
We use a “KISS” (Keep It Simple And Straight) approach to explaining Leasing and instead of referring to it as Leasing, we call it “THE BEST TRANSACTION”!
When you are working with your Clients / Guests and you are able to let them know that once you have found the right vehicle for them, you will show them “The Difference Between The Best Payment And The Best Transaction”, their guard comes down and they go to a different place mentally as they try to comprehend what you just said.
Say this to them enough times, sooner or later they will ask you the magic question, “What Do You Mean By That?”
Many people like to do what they know and what is familiar as opposed to doing what they are afraid of what they don’t know.
Leasing is “taboo” to a lot of people simply based on what might have happened to them in the past or what has happened to somebody that they know in the past.
They key word here is, “the past”!
Leasing has changed so much over the years and in order to change this mindset, you have to “educate” yourself so that you can “educate” your Clients / Guests so that they can make an “educated” or “informed” decision.
Peter Herbert Consulting Services breaks Leasing down into the simplest form and provides many different word tracts, illustrations, and explanations to allow people to better understand “The Difference Between The Best Payment And The Best Transaction”!
Loyalty Campaigns & Conquest Marketing For ALL SECTORS
The Loyalty Campaigns & Conquest Marketing for All Sectors is designed to have Peter Herbert Consulting Services help your business with “Loyalty & Marketing campaigns” to best assist with keeping your business “top of mind” with your Clients / Guests.
These Services are part of our Strategic Partnership with Mamoth-Auto.
Since 2012, Mamoth-Auto has been assisting Companies in streaming Appointment Marketing efforts for Loyalty (Existing Clients / Guests), Conquest (New Clients / Guests), and Live Appointments Scheduling.
The Loyalty Campaigns consist of SMS, Email, and Ringless Voice Mail (RVM) based on your current list of designated contacts.
The Conquest Marketing consists of Custom Social Media Digital Ads and Funnels to your Client Relationship Management (CRM) system.
The Appointments Scheduling consists of live Client Relations Centre (BDC) member calls to schedule appointments / visits from the Loyalty, Conquest, and Web Leads in near real time.
Management Performance Coaching & Development For ALL SECTORS
The Management Performance Coaching & Development for All Sectors is designed to have Peter Herbert Consulting Services help your Management Team have a better understanding of what it takes to provide an “Exceptional Leadership Experience” for your Team, which will translate to an “Exceptional Experience” for your Clients / Guests.
These Services …
Management Support & Relief Services For ALL SECTORS
The Management Support & Relief Services for All Sectors is designed to have Peter Herbert Consulting Services have Peter Herbert be available to your Sales Management Team as a “Member” of your Sales Management Team to assist whenever you have a Sales Management Team Member away on Holidays, or when you are transitioning and are looking for a new Sales Management Team Member.
This Service is designed to provide Support & Relief Services for when Management Team Members go on Holidays or when you are looking for a “New” Management Team Member to join your Team. This eliminates the need for the other Management Team Members to work “Bell To Bell”.
Rather than have the other Management Team Members put in more time, have Peter Herbert Consulting Services come in and provide “daily” On The Floor Performance Coaching & Development, Desking, and Leadership.
Your Management Team Members will remain sharp and will receive more ideas on how to maximize the time of the Sales Team with maximum effort so that everybody can achieve maximum results.
This is an Investment in both the Management Team and the Sales Team.
New Hire Performance Coaching & Development For ALL SECTORS
The New Hire Performance Coaching & Development for All Sectors is designed to have Peter Herbert Consulting Services help your “Newly Hired Business Professionals” have a better understanding of your business and your various different processes, which will translate to an “Exceptional Experience” for your Clients / Guests.
These Services …
Peter Herbert Consulting Services Call Centre For ALL SECTORS
The Peter Herbert Consulting Services Call Centre for All Sectors has been designed to have Peter Herbert Consulting Services make Outbound Calls to your Clients / Guests on behalf of your business, to assist with “Client / Guest Retention”.
This Service is provided to assist you and your Team with making “Outbound Calls” to both Existing and Potential Clients / Guests / Patrons.
Peter Herbert Consulting Services helps you keep in “constant contact” with your Clients / Guests / Patrons and this Service is also used to “reach out” and “book Appointments / Visits / Reservations” with your Clients / Guests / Patrons that are invited in for Special Events / Dealer Sale Events.
*Please refer to the information below to see how The Call Centre is catered to each particular Sector.
- AUTOMOTIVE SECTOR
Departmental Follow Up
Peter Herbert Consulting Services believes that contacting Clients / Guests immediately after their Showroom Visits, Parts Visits, and Service Visits is integral to learning more about the “experience” that your Team is providing.
We offer Departmental Follow Up Services so that you can instantly find out what your Clients / Guests think about you and your Team, which will provide you with the feedback that you need to better assist them, which will ultimately lead to increased Client Service Index / Client Engagement Scores, more business, and more profitability.
Please call Peter Herbert at 236.518.8131 for a quote to find out how inexpensive it is to keep in “Constant Contact” with your Clients / Guests.
Dealer Sale & Performance Coaching Events
Is your Sales Team tired of making “outbound” calls to invite Clients / Guests in for your Dealer Sale Events?
Allow Peter Herbert Consulting Services to take the pressure off of them and make the calls and book “APPOINTMENTS / VISITS” on behalf of your Sales Team.
Not only will we call your Clients / Guests to invite them in, we will book Appointments / Visits and also take the time to get “valuable information” from them so that you have their accurate information moving forward.
Please call Peter Herbert at 236.518.8131 for a quote for your next Dealer Sale & Performance Coaching Event.
- RETAIL SECTOR
Follow Up
Peter Herbert Consulting Services believes that contacting Clients / Guests after their Visits is integral to learning more about the “experience” that your Team is providing.
We offer Follow Up Services so that you can find out what your Clients / Guests think about you and your Team, which will provide you with the feedback that you need to better assist them in the future.
Special Events
Are your Sales Associates tired of making “outbound” calls to invite Clients / Guests in for your Special Events?
Allow Peter Herbert Consulting Services to take the pressure off of them and make the calls and arrange “VISITS” on behalf of your Team.
Not only will we call your Clients / Guests to invite them in, we will arrange Visits and also take the time to get “valuable information” from them so that you have their accurate information moving forward.
Please call Peter Herbert at 236.518.8131 for a quote to find out how inexpensive it is to keep in “Constant Contact” with your Clients.
- HOSPITALITY SECTOR
Follow Up
Peter Herbert Consulting Services believes that contacting Clients / Guests / Patrons after their Visits / Stays is integral to learning more about the “experience” that your Team is providing.
We offer Follow Up Services so that you can find out what your Clients / Guests think about you and your Team, which will provide you with the feedback that you need to better assist them in the future.
Please call Peter Herbert at 236.518.8131 for a quote to find out how inexpensive it is to keep in “Constant Contact” with your Clients.
Special Events
Is your Client Relations Team or Front Of The House Team tired of making “outbound” calls to invite Clients / Guests / Patrons in for your Special Events?
Allow Peter Herbert Consulting Services to take the pressure off of them and make the calls and arrange “VISITS / STAYS” on behalf of your Team.
Not only will we call your Clients / Guests to invite them in, we will arrange Visits / Stays and also take the time to get “valuable information” from them so that you have their accurate information moving forward.
Please call Peter Herbert at 236.518.8131 for a quote to find out how inexpensive it is to keep in “Constant Contact” with your Clients.
Phone Performance Coaching & Development For ALL SECTORS
The Phone Performance Coaching & Development for All Sectors is designed to have Peter Herbert Consulting Services help your Team have a better understanding of how they should go about making Outbound Calls and receiving Inbound Calls, which will translate to an “Exceptional Experience” for your Clients / Guests.
These Workshops are designed to provide you and your Team with some Best Practices to apply when using the Phone to work with your Clients / Guests / Patrons.
The Telephone has been the most underutilized tool in Business for many years and even now with the “Smart” Technology that so many phones have, several people are still not taking full advantage of this amazing tool!
If you can make the phone your “Best Friend”, the Sky’s The Limit in just about any Business that you are in.
Peter Herbert Consulting Services has been utilizing the phone for many years and would like to have the opportunity to work with you and your Team to assist you all with understanding why it is so important to not be afraid to pick up the phone and “dial for dollars”!
We provide you with several different “Conversation Pieces”, not scripts, that are to be used as guidelines to have engaging conversations with your Clients / Guests.
If you can learn how to have great conversations, it makes it that much easier for your Clients / Guests to want to do business with you.
Having a conversation is one thing and the best part about having conversations is “listening”. If you can become an amazing “active listener”, you will be an even more effective communicator.
Portfolio Department Performance Coaching & Development For THE AUTOMOTIVE SECTOR (Automotive, Motorsports, Powersports, and Recreational Vehicles)
The Portfolio Department Performance Coaching & Development for The Automotive Sector (Automotive, Motorsports, Powersports & Recreational Vehicles) is designed to have Peter Herbert Consulting Services help your Portfolio Department Team have a better understanding and “commitment” to engaging with your Existing and Potential Clients / Guests.
These Workshops are designed to better assist you and your Team with fostering your existing Client / Guest / Patron Relationships and show how to “find” future business.
Peter Herbert Consulting Services is very excited to provide Portfolio Management Services to Individuals and Companies that understand the importance of “The Client / The Guest / The Patron”.
Without the Client / Guest / Patron, you don’t have anything and they are the most important part of your Business next to your Team.
If your Team doesn’t understand that they are valued by you and the integral role that they play in making sure that Clients / Guests/ Patrons see that they are also valued and appreciated, your Business will not go as far as it is meant to go.
Peter Herbert Consulting Services assists by working with you and your Team to make sure that you are always finding ways to let your Clients / Guests / Patrons know just how much you value them and their business.
We can help you set up a Portfolio Management Department or we can do the Client / Guest / Patron Relations for you because we are ready to do the Revenue Generating Activity (RGA) that is required to help grow your Business even more.
When it comes to RGA, many People and Teams aren’t held accountable to make sure that a certain amount of “activities” are being done every day.
Daily Activity is defined as:
– Incoming Phone Calls
– Outgoing Phone Calls
– Responding to E-mail Requests
– Outgoing Follow Up Email
– Mailouts
– Prospecting
What are your current Daily Activities or RGA’s looking like?
– 100 per day (3000 per month)
– 150 per day (4500 per month)
– 200 per day (6000 per month)
– 250 per day (7500 per month)
– 300 per day (9000 per month)
This is something that you should know because RGA, when done effectively, does just that, GENERATE REVENUE for you, the Team and for the Shareholders.
Are you aware that 10% of your RGA’s will turn into “APPOINTMENTS / VISITS / STAYS”, that 50% of them will SHOW (70% if CONFIRMED by Management and 80% if RECONFIRMED by the Showroom Representative / Sales Associate / Front Of The House Team), and at least 50% will BUY / UTILIZE YOUR SERVICES?
Are you and your Team generating as much as you possibly can?
Peter Herbert Consulting Services will educate and provide solutions to help you Follow Up and set Appointments / Visits / Stays to create the “Traffic” that no longer just comes walking through your doors.
Portfolio Management Performance Coaching & Development For ALL SECTORS
The Portfolio Management Performance Coaching & Development for All Sectors is designed to have Peter Herbert Consulting Services help your Portfolio Management Team have a better understanding and “commitment” to engaging with your Existing and Potential Clients / Guests.
These Workshops are designed to better assist you and your Team with fostering your existing Client / Guest / Patron Relationships and show how to “find” future business.
Peter Herbert Consulting Services is very excited to provide Portfolio Management Services to Individuals and Companies that understand the importance of “The Client / The Guest / The Patron”.
Without the Client / Guest / Patron, you don’t have anything and they are the most important part of your Business next to your Team.
If your Team doesn’t understand that they are valued by you and the integral role that they play in making sure that Clients / Guests/ Patrons see that they are also valued and appreciated, your Business will not go as far as it is meant to go.
Peter Herbert Consulting Services assists by working with you and your Team to make sure that you are always finding ways to let your Clients / Guests / Patrons know just how much you value them and their business.
We can help you set up a Portfolio Management Department or we can do the Client / Guest / Patron Relations for you because we are ready to do the Revenue Generating Activity (RGA) that is required to help grow your Business even more.
When it comes to RGA, many People and Teams aren’t held accountable to make sure that a certain amount of “activities” are being done every day.
Daily Activity is defined as:
– Incoming Phone Calls
– Outgoing Phone Calls
– Responding to E-mail Requests
– Outgoing Follow Up Email
– Mailouts
– Prospecting
What are your current Daily Activities or RGA’s looking like?
– 100 per day (3000 per month)
– 150 per day (4500 per month)
– 200 per day (6000 per month)
– 250 per day (7500 per month)
– 300 per day (9000 per month)
This is something that you should know because RGA, when done effectively, does just that, GENERATE REVENUE for you, the Team and for the Shareholders.
Are you aware that 10% of your RGA’s will turn into “APPOINTMENTS / VISITS / STAYS”, that 50% of them will SHOW (70% if CONFIRMED by Management and 80% if RECONFIRMED by the Showroom Representative / Sales Associate / Front Of The House Team), and at least 50% will BUY / UTILIZE YOUR SERVICES?
Are you and your Team generating as much as you possibly can?
Peter Herbert Consulting Services will educate and provide solutions to help you Follow Up and set Appointments / Visits / Stays to create the “Traffic” that no longer just comes walking through your doors.
Receptionist Performance Coaching & Development For ALL SECTORS
The Receptionist Performance Coaching & Development for All Sectors is designed to have Peter Herbert Consulting Services help your Receptionist Team have a better understanding of what it takes to provide an “Exceptional Experience” for your Clients / Guests, when they call in, come in, and / or email in.
These Services …
Sales Associates Performance Coaching & Development For The RETAIL SECTOR
The Sales Associate Performance Coaching & Development for The Retail Sector is designed to have Peter Herbert Consulting Services help your Sales Associates have a better understanding of what it takes to provide an “Exceptional Experience” for your Clients / Guests throughout their entire “Purchase Experience” and “Ownership Experience”.
These Services …
Showroom Representatives Performance Coaching & Development For THE AUTOMOTIVE SECTOR (Automotive, Motorsports, Powersports, and Recreational Vehicles)
The Showroom Representatives Performance Coaching & Development for The Automotive Sector (Automotive, Motorsports, Powersports & Recreational Vehicles) is designed to have Peter Herbert Consulting Services help your Showroom Representatives have a better understanding of what it takes to provide an “Exceptional Experience” for your Clients / Guests throughout their entire “Purchase Journey” and “Ownership Journey”.
These Services …
Speaking Engagements For ALL SECTORS
The Speaking Engagements for All Sectors allows for Peter Herbert, who is an Independent Certified Coach, Teacher, Trainer, and Speaker with the Maxwell Leadership Certified Team, to share stories, educate on the services that Peter Herbert Consulting Services offers, and / or to educate people on a particular topic.
The Speaking Engagements may be repeat commitments or single events.
Repeat commitments involve inviting Peter Herbert to address a specific group periodically.
The Speaking Engagements can also include engagement parties, weddings, birthdays, funerals, etc.
Special Events For ALL SECTORS
The Special Events for All Sectors allows for Peter Herbert Consulting Services, to help you put a Special Event together for your business, that includes creating Guest Lists, Invitations, and having Peter Herbert be the Master of Ceremonies (MC).
These Events are all designed around assisting with “generating” as much business as possible over a designated period of time or in one particular day.
Special Events / Dealer Sale & Performance Coaching Events are meant to be fun and exciting, but yet there are several Companies that do them just for the sake of doing them because their Head Office / Manufacturer is incentivizing them to do it.
When they are done over and over and over, the Team sometimes gets into a mindset of, “ANOTHER ONE”, and loses interest.
What makes doing Special Events / Dealer Sale & Performance Coaching Events with Peter Herbert Consulting Services unique is that regardless of whether you have Events every week, every two weeks, every quarter, every six months or every year, we bring the “engagement” that is required to get everybody “committed” to wanting to generate as much business that they can, not just for the Event, but for the rest of their Careers.
Peter Herbert Consulting Services can assist with the content and design of your Invitation, we can help you select the Clients / Guests / Patrons to send the Invitations to, and we Facilitate and Host the Event and provide ongoing Performance Coaching and Development while we are at your Place Of Business / Store.
The Special Events can also include engagement parties, weddings, birthdays, funerals, etc.