Peter Herbert Consulting Services



ABOUT US

Are You Providing Exceptional Service?

Exceptional Service goes beyond just meeting expectations, it involves building genuine and meaningful connections with you and your Teams’ Clients & Guests.  

When you and your Teams anticipate your Clients / Guests needs, and deliver personalized experiences, it will leave a long lasting impression.

Peter Herbert quite often talks about “E-Squared”, which is all about “EXCEEDING EXPECTATIONS so that you can ELIMINATE ESCALATION”!

Escalation is never fun and it should be seen as an opportunity to grow, but imagine being in a position where you and your Team are always providing exceptional service so that you never have to worry about escalation?

It’s an interesting question and is something that Peter Herbert can help you and your Teams accomplish.

“You will never be able to please everybody, but the most important thing is that you are trying to please everybody!” – Peter Herbert

Peter Herbert, Performance Development & Experience Coach

Peter Herbert has demonstrated that he has what it takes to be a Leader and a Coach and is very well respected simply because he is such a genuine person and it is his genuine caring and leadership that has inspired many people to evoke a similar focus on having successful careers and family lives.

Peter is also a problem solver and he has the ability to notice what others overlook. His approach to helping businesses and individuals grow is respectful and he always shows up in an authentic manner.

He has always taken a deep interest in the lives of the people that he has the opportunity to work with and Peter always takes time to check in with family, friends, and colleagues to offer his positive outlook on life.

He has been providing “Exceptional Service and Exceptional Engagement” for decades and it all started at the young age of 8 years old when he took on his first job as a Newspaper Carrier.

His love for “serving others” showed almost immediately when he was a young child, as he did things that allowed his entrepreneurial spirit to show signs of not only wanting to succeed, but wanting to succeed by helping others.

He has personally worked in the Retail Sector (Department Stores & Retail Outlets), in the Hospitality Sector (Restaurants, Hotels & Night Clubs), in Professional Establishments (Law Firms & Financial Services), and in  the Automotive Sector with many different OEM’s and Dealerships.

The experiences and life skills that he gained from these opportunities allowed him to develop into the Professional that he is today.

Peter started out his Automotive Career in 2001 and throughout his career he has worked in, and with, Top Producing Dealerships throughout Canada. He has been mentored by some of the best in the business, and has many years of experience providing “Exceptional Service and Exceptional Engagement”.

Peter is a versatile individual with many attributes, not the least of which is his ability to connect with Leadership, Staff, and Clients / Guests.

When you have the opportunity to meet Peter, you will be amazed at how “engaging” he is and how much he cares about seeing people “Decide”, “Commit”, “EXECUTE”, and “Succeed”!

It All Starts With Engagement!

Engagement is many things and is all about elevating what would normally just be transactional, and turning it into a genuine and meaningful relationship by providing an exceptional experience in all aspects.

Many people lack the ability to “genuinely” be able to interact and engage with people, but we must remember that nothing happens without a certain level of “engagement” or trying to get to know how you can best assist people!

Peter takes engagement very seriously and make a very conscious effort to engage with everybody that he comes in contact with because, you never know who you are talking to!

Allow Peter Herbert Consulting Services to work with you and your Teams so that you can see first hand just how engaging Peter is, and how he genuinely cares about learning how he can best assist others.